nandbox Messenger FAQ

nandbox Messenger

What type of encryption do you use in nandbox messenger?

How much does nandbox messenger cost?

What are the supported operating systems?

How do I open nandbox messenger from the web?

How does the QR Scanner work? 

Does nandbox messenger have stories?

Users

What are the multiple profiles and how can I edit my profiles?

How can I invite someone to the nandbox messenger?

How can I add a user that is not on my contact list?

How can I block/unblock someone?

How can I change my current number on nandbox messenger? 

What happens if my device gets banned? 

Groups & Channels

What is the difference between a group chat and a channel?

How can I find groups/channels?

How can I join groups/channels?

How can I create my own group/channel?

How many members can be added to a group?

How can I report a channel/group? 

How can I dismiss a member of a group? 

Messaging

How do I recall a message?

Does the other contact know if I recalled a message? 

How do I turn off the last seen?

How do I install new stickers on nandbox messenger?

How can I turn on/off notifications of nandbox messenger?

How can I report a message? 

How can I mute a conversation? 

How can I restrict calls? 

How can I allow media to open only when connected to wifi?


What type of encryption do you use in nandbox messenger?

We use SSL Encryption in nandbox messenger.

Your privacy is our primary objective. 

  • You can use multiple profiles to present yourself differently and protect your identity from anonymous contacts.
  • You can recall your messages at any time.
  • nandbox server does not collect names, emails, addresses, or other contact information from your mobile address book or contact lists, other than mobile phone numbers.
  • The contents of messages and communications that have been delivered by nandbox messenger are not copied, kept, or archived on our servers. Once a message has been delivered, it no longer resides on our servers. The contents of any delivered messages are not kept or retained by nandbox.

Please refer to our privacy policy for more details.

How can I find groups/channels?

  • Tap on the side menu and tap on search.

You can search for a group or a channel by typing in the search box, or you can tap search and explore all the channels and groups.

Alternatively, you can search by category.

Tap on a category to display the results.

How can I join groups/channels?

Tap on the channel/group that you want to join.

Click join.

How can I create my own group/channel?

Tap the green plus button at the bottom right side of the page.

You can create groups, channels, or start a personal chat.

How can I invite someone to the nandbox messenger?

Go to contacts from the side menu, then tap on invite.

How do I turn off the last seen?

1.) Tap on the side menu and tap Settings.

2.) Tap on Account.

3.) Uncheck the Last Seen option.

Does nandbox messenger have stories?

Not yet, but stay tuned, we’re working on it!

How do I open nandbox messenger from the web?

1.) Go to web.nandbox.com

2.) From your phone, tap on the side menu and tap on QR Scanner.

3.) Scan the QR code displayed on the web and you will be redirected to your chat screen.

How can I add a user that is not on my contact list?

1.) Click on the user.

2.) Click on the add icon.

3.) Customize your message and send your invitation.

How can I block/unblock someone?

1.) Tap on the contact that you want to block.

2.) Tap on the three dots.

3.) Tap block.

How do I install new stickers on nandbox messenger?

1.) On the chat screen, tap on the smiley face.

2.) Tap on this icon.

3.) Tap on the stickers store and install your favorite stickers!

What is the difference between a group chat and a channel?

Channels are a platform where you can post content for an audience with the option of targeting and segmentation. With unlimited subscribers to each channel, you can include multiple channels on your app, to deliver diverse content in each one of them. You can also include an interactive store to sell products on your channel with the option to have a location visible for your users.

Chat Groups is a platform where users can chat with each other and enjoy the seamless features of nandbox, including voice memos, multimedia file sharing, and video streaming. There is no limit to the number of chat groups you can create in your app. Each group can hold up to 50,000 members.

What are the multiple profiles and how can I edit my profiles?

nandbox Messenger introduces the ability to create four unique profiles for each part of your social circle: a profile for your friends, family, work, and public contacts.

For each profile, you can edit your name, profile picture, and status.

1.) To change your profiles, click on the side menu.

2.) You will be prompted with four profiles, click on any of them and you will be able to customize it.

3.) You will be able to customize your displayed name, add a quote, and add contacts to the profile you’re customizing.

How can I turn on/off notifications of nandbox messenger?

1.) Tap on the side menu and tap Settings.

2.) Tap on Notifications.

3.) You will be able to turn your notifications on/off and customize them.

How can I change my current number on nandbox messenger? 

1.) Tap on the side menu and tap Settings.

2.) Tap on Account.

3.) Tap change number.

 

How can I report a message? 

Select the message and long press, then click the three dots at the top and tap report abuse.

How can I report a channel/group? 

Select the group, then click the three dots at the top and tap report abuse.

How does the QR Scanner work? 

1.) Tap on the side menu and tap QR Scanner.

2.) Scan the QR code and you will be redirected to the link to open the page.

How can I mute a conversation? 

1.) Tap on the user.

2.) Tap on the three dots.

3.) Tap on mute.

What happens if my device gets banned? 

Please refer to our terms and conditions to avoid getting banned, in case you do, please send us to [email protected] and we can investigate the issue.

How can I restrict calls? 

1.) Tap on the side menu and tap Calls.

2.) Switch off incoming calls.

How can I dismiss a member of a group? 

1.) Tap on the group.

2.) Tap here.

3.) Tap on participants.

4.) Tap on the member you wish to dismiss.

5.) Tap remove.

How many members can be added to a group?

You can add up to 50,000 members to a group.

How can I allow media to open only when connected to wifi?

1.) Tap on the side menu and tap Settings.

2.) Tap on Media auto-download.

3.) Select the messaging group that you want to change.

4.) Assign the media that you want to download when using mobile data and when connected to wifi.

How do I recall a message?

Unlike most of the other apps, nandbox messenger does not set any time restriction to recalling a message.

To recall a message, simply long-press on the message and tap on the delete icon at the top.

3.) Check the recall option and tap ok, and your message will be recalled.

 

Does the other contact know if I recalled a message? 

The message will be displayed as follows for the other party.

What are the supported operating systems?

nandbox supports mobile phones running Android 4.1 (Jelly Bean) and newer iOS version 10.0 or newer on Apple iPhone.

How much does nandbox messenger cost?

nandbox is free and will always remain free.