nandbox App Builder FAQ

Getting Started

What’s a native app?

A native app is a software application that is designed to work on a specific platform, either Android or iOS.

Do I need to know programming or code?

Nope! nandbox doesn’t require any programming knowledge.

Do I need to download any software to use the app builder?

You don’t need to download anything! Just sign up and start building your app online!

About nandbox

Who is nandbox Inc.?

nandbox Inc. is a Canadian company founded in 2016 as a digital platform that provides a reliable cloud service that distinguishes itself with ultimate security, scalability, and a guaranteed uptime of 99.999%. 
The digital platform of nandbox empowers businesses, communities, and individuals with multi-tier solutions to facilitate communications at all levels. Its centralized architecture enables solid integrations with back-end systems, payment and API gateways, and external applications.

What are the products of nandbox?

nandbox has two products: nandbox App Builder and nandbox Messenger.

What is your Privacy Policy?

You can find it here.

What’s the technology stack behind nandbox?

For IOS, we use Objective C and Swift, for Android, we use Java. All apps produced by nandbox are native apps.

nandbox App Builder

What is nandbox App Builder?

It is a no-code, mobile app builder which enables everyone to make mobile apps with no coding, no hosting, nor upfront costs needed completely for free, instead you can build your app and enjoy a lifetime app support. With nandbox App Builder, you can build personalized, native, hosted-ready mobile apps using a simple drag-and-drop approach. 
nandbox guarantees the best-in-class capabilities in your app.

What sectors does nandbox App Builder serve?

nandbox enables everyone to create native mobile apps for Schools, Communities, Sporting Clubs, TV and Media Channels, and small and medium e-Businesses.

How do I create an app using nandbox App Builder?

You can build your app instantly, in five clicks, using the simple mode of nandbox App Builder, as shown in this article.
But you can also leverage the full version and create your app in five major steps—that provide you with extensive customizations for all features. Check out the definitive guide here.

How many features does nandbox App Builder support?

nandbox contains dozens of features that you can integrate into your app such as Instant Messaging, Voice & Video Calls, Map Tracking, Mobile Store, Booking & Events Management, Mobile Payment, and much more!  

Do you support payment gateway integration with the apps built with nandbox?

Yes, nandbox supports integrations with Stripe, PayPal, PayTabs, and Accept.

Can you customize the App for me?

Absolutely. Please get in touch with [email protected] and we will help you create your app.

How long does it take to build an app on nandbox app builder?

You can build your app in just a couple of hours, get started now!

Why should I use nandbox rather than build it on my own?

nandbox offers you a set of ready-made features that can be easily included in your app in a simple drag-and-drop platform, while it may take months and thousands of dollars to build your app, with nandbox app builder, you can build your app in hours for a fraction of the cost
nandbox also offers you maintenance after your app is published to make sure your app is always available to be downloaded without any issues.

Pricing & Costs

Do I need to pay for hosting my App?

No, we will take care of the hosting, so you can focus on your app’s success.

How much does it cost to build an app using nandbox App Builder?

nandbox provides four pricing options, depending on the number of registered users, storage, and data transfer. Once you subscribe to the following plans: Professional, Growing, or Pay As You Go your 14-day free trial will start, wherein you can build and launch your app.
You can check out our packages here.

Can I have customers paying on my app without paying a percentage of each sale?

Unfortunately, that’s not possible, since you have to pay charges to the payment gateway, that your app is integrated with, in case you are selling physical goods.
And if you’re selling digital products, you also have to pay a percentage of your sales to the Google Play/App store, which is known as the transaction fees on the in-app purchases.

Do nandbox packages include the fees of getting into Google Play/App Store?

Our packages do not include the store fees, but you only pay on usage, data transfer, and the number of users registered to your app. Upon subscribing to our price packages, you will get a 14-day free trial, in which you can build, run, and publish your app.

Sign-up & Registration

Does nandbox App Builder support a simple mode on signing up for non-techies?

Yes, in five clicks, nandbox users can build mobile apps with features that mimic those of the most popular mobile apps.
Does nandbox App Builder have an expert mode that allows extensive customizations?
Yes, nandbox users can leverage the expert mode of nandbox App Builder to create mobile apps with no coding in five major steps:
  1. Brand your App
  2. Set up the Home Menu
  3. Compose the Side Menu
  4. Configure your App Settings
  5. Build & Publish like a pro!

Will I be able to create and test my app after signing up?

Yes, during your 14-day free trial period, which starts after subscribing to one of nandbox pricing plans, you will be able to customize your app and test it once you’re done.

Subscription Cancellation

What happens if I cancel my subscription? 

Your app will remain in the store but will not function. Any data within our platform will be kept for a grace period and then removed.

How can I cancel my subscription?

Follow these steps to cancel your subscription.

Messaging Apps Created With nandbox App Builder

Can I create a messaging app like Whatsapp without coding?

Yes, you can create a full-featured messenger that supports features similar to nandbox Messenger, WhatsApp, and Telegram.

Can I create a messaging app with a free voice and video calling feature?

Yes, messaging apps created by nandbox App Builder support seamless voice and video calling—the best-in-class feature that is also included in nandbox Messenger.


Can I make money using my app?

Yes, you can! Aside from your app business, you can integrate ads into your app.

How can I integrate ads into my app? 

Through Google AdMob, you can integrate ads into your app. 

Why aren’t my Google ads showing on iOS devices?

New iOS apps will not show Google ads until they’re listed in the apple app store, please make sure that you publish your app on the App store, click here for more information.


Can I contact tech support if I am having difficulties navigating the app builder?

Of course! You can send us your questions on [email protected] and we’ll get back to you right away! Don’t forget to ask about the “Build It For Me” service where we can build your entire app for you for a cost-effective price!

Are there any tutorials on how to navigate the app builder?

Of course! You can find all our tutorials on our youtube channel. And as you navigate the app, you will find a tutorial video when you click on any module.
You can also find the documentation here.

Will you provide technical support after I finish building my app?

Yes! If you have any questions or inquiries you can email us at [email protected]

What kind of customer support do you offer?

If you have any questions on how to navigate the app, you can send them to [email protected], we also offer the  “Build It For Me” service where we can build your entire app for you for a cost-effective price!

Posts Module

What features are included in the Posts module?

With the post-module, you can post messages, images, videos, GIFs, and files to different channels and groups, you can also add segments and tags to your audience for targeted posts, check out the full features here.

Groups Module

Can I have chat groups in my messaging app like WhatsApp?

Yes, and even better! Massive chat groups of up to 50,000 members are available to have in your messaging app created with nandbox App Builder.

How many members can a group hold?

Groups can hold up to 50,000 members, which is the most in any messaging app!

What is the difference between user groups, chat groups, and group lists?

Group list shows you the list of all groups that are available on the app, the chat group is a specific group that you can choose as your main group for your app, user groups are the list of the groups that the user joined.

What features are included in the group module?

nandbox stands out for being the only platform with chat groups that can reach up to 50,000 members! You can invite users, assign admins, and add a splash screen for new users when they join, users can also join the group by scanning its QR code, check out the full features here.

Channel Module

Can I create a messaging app with broadcasting channels like Telegram?

Yes, through nandbox app builder, you can have channels of unlimited subscribers that are easy to have in your messaging app with a simple drag-and-drop approach.

What is the difference between active channels, user channels, and channels list?

Channel list is the list of all channels that are available on the app, user channels show the channels that the user is subscribed to, active channels show the channels that the user is active on.

What features are included in the channel module?

Entertain your audience with interactive content and keep them posted with the latest updates while receiving their feedback privately.
Channels allow you to post messages, images, videos, and files, with the option of targeting and segmentation, check out the full features here.

Splash Screen

What is a splash screen?

A splash screen is an introductory graphical screen that shows a welcome message when you first install an app, it can also be displayed when a user first joins a group or a channel.

Can I have splash screens on my app?

Yes! You can include splash screens whenever a new user downloads your app or when they join a group or a channel. Splash screens can be modified to include a certain image, description for the group or channel, and a welcome message.


Can I integrate my bot in nandbox’s app builder?

Yes, you can! Through our API, you will be able to link your bot to carry out different functions, while having full administration for the bot, controlling what they can receive, listen to, and how they interact in groups or individually, check out the bots’ documentation here.

Publishing Your App

How can I change my app ID?

The app ID or the package ID is a unique identifier for your app URL link on Google Play Store and App Store.

To change the app ID, refer to this link.

Note that this ID cannot be changed once you released a new version on the app builder.

If you already released a version of your app on nandbox app builder and wish to change your app ID, please send us an email at [email protected]

What happens after I publish the app on Google Play/App Store?

Your app is now ready to be downloaded by thousands of users!

Why is the building process is stuck at ‘Authenticating’ when I’m building an iOS version of my app?

Please make sure that you only have one trusted phone number, so you can receive the authentication code on it.
Can I publish my app during the trial period?
Yes, you can. The 14-day trial period gives you the option to build and publish your app.

Why do I need to invite [email protected] as an App manager when I publish my app?

nandbox will finish all the technical aspects of publishing leaving you to configure the app logo and the description so that your app will be ready to go live!

How can I test my app before publishing it?

After you’re done building your app, you can generate an APK from the nandbox app builder and install it on your device using file manager.

What is an APK?

Android application package (APK) is the package file format used on Android operating systems, it is the final format of your app that is used to publish your app.

What is the difference between APK and Android App Bundle?

Android App Bundle is essentially a set of APKs that allows Google Play to generate and serve optimized APKs for each user’s device when you publish your app. The Android App Bundle is the recommended publishing format on Google Play.

Google Play Store & App Store

How can I upload my app to the Google Play Store?

Please refer to this article.

What’s the usual waiting period for an app to be approved on iTunes and Google Play?

It can take up to two days for the Google Play Store to review and approve your app while it can take up to 10-15 days for the App Store.

My Google Play Store logo is being rejected by the app builder, what should I do?

Make sure your app icon is (1024 x 1024) with PNG Format, and your notifications icon is (1024 x 1024) in white color with PNG Format.

What should I do if my app gets rejected by Google Play or the App Store?

nandbox ensures that there are no technical rejections, most rejections come from a mistake in the privacy policy of the app, and we exclusively offer our clients the option to copy our privacy policy and paste it into their app.
Also, make sure that you choose the right configuration when you publish your app, always publish some content on your app before you publish it so it can be properly reviewed.
If you need any additional assistance, reach out to us at [email protected] and we will publish the app for you for a cost-effective fee.

My App Store logo is being rejected by the app builder, what should I do?

Make sure that your app store logo is (1024 x 1024) in JPG Format.

How can I create a Google Developer Account?

You can check the steps here.

How can I create an Apple Developer Account?

You can check the steps here.

How can I check the team name of my Apple developer account?

You can check the steps here.

What are the minimum versions of Android and IOS that a mobile app created by nandbox supports?

Android 4.2.1, and for iOS 9. 

What are the target versions of Android and IOS that a mobile app created by nandbox supports?

Android 10, covering almost 96% of the Android versions, and iOS 13.

Can I allow users to download my app directly rather than publishing it on the app stores?

For your Android App, customers can download its APK file directly from your website. However, they will receive notifications warning them to download the app because it might be of an unknown source and therefore might be insecure; since it’s not downloaded from Google Play, which is the valid source.
As for an iOS App, it’s not possible to have your App downloadable permanently without being published on the App Store. It will then be only available as a beta version and will expire after around 90 days.

If I publish my app on Google Play and App Store, what fee do I have to pay?

For Google Play, you need to pay a one-time registration fee of $25 when you first open up your Google Developer Account. 
As for the App Store, you will have to pay an annual registration fee of $99, for creating an account on Apple Developer Program, which enables you to publish your App on the App Store. 

Modules & Features

What is the difference between a module and a feature in the app builder?

A module is a set of features that functions to serve a certain purpose, for example, the text & media messenger module allows users to chat with each other and contains features such as last seen, emojis, contact list, view profile, and many more.

How many modules can I use for my app?

You can use as many as you want, as long as it fits your app’s idea and its purpose.

Are there certain modules that can only be visible on the home menu?

Yes, the posts/feed module, loyalty program module, and the digital ID module can only be added to the home menu and not the side menu.

Will I get charged for each feature I include in the app?

Nope! All modules and features are free on the app, you can use as many as you want.

What new features are you currently working on?

We always have something cooking! Subscribe to our newsletter to find out the latest app builder updates!

Can I request a custom feature for my app?

Yes! We can design your feature for you for a cost-effective fee. Reach out to us at [email protected]

Can I include a feature that allows users to access my website?

Yes! With the web view feature, you can include the link of your website and users can access your website from your app.

What is the digital ID module in the app builder?

The digital ID module allows you to create membership cards for your customers that can be used for several purposes.

Can I search for anything on my app?

Yes! By adding a search feature, you will be able to search for anything in your app.


Are there any limitations to the number of users I should be aware of?

No, there’s no limit whatsoever.

Where can I see the users of my app?

Under the user tab on the side menu.

Can I target a post to a certain segment of my users?

Yes, you can. With the segmentation feature, you can target and divide users into specific segments and even give them a tag for future targeting, check out how to configure it here.

How can users verify themselves when they download the app?

You have the option to have the app verify every user by sending them a verification code via SMS or email, you also have the option to disable the verification feature.
Kindly note that you get charged 16 cents per new user if you use the SMS verification method.

App Functionality

How can I delete my App?

You can send a request to delete your app from your registered email address including your contact information, and we will get back to you with the procedures.

Does my app function offline?

Yes, it does.

How do app updates work?

You can make all the updates that you want using the app builder and then release a new version of your app on the App Store/Google Play Store for the updates to take effect.

How can I make a clone of my app?

You can send a request to make a clone from your registered email address including your contact information and we will get back to you.

How many apps can I create with one subscription?

You can create one app per subscription, however, if you wish to create more than one, you can send us an email at [email protected]

Will my app still function after my iPhone or Android phone is updated?

nandbox will be aligned with the guidelines and updates of both stores. Make sure that you regularly update your app and release new versions in both stores.

What is the Notification Icon of my app?

The notification icon is the icon that is displayed when a user receives a notification from your app.

What should be the format and dimensions of my app logo?

The format should be PNG with a minimum size of (1024 x 1024) for Google Play Store and (1024 x 1024) with JPG Format for the App Store.

Data Hosting, Security, and Privacy

Who owns the App? Is it me or nandbox?

You own the app. nandbox is only the host and developer of the app.

Can I get a self-managed license?

Yes, you can. Send us an email at [email protected] and we’ll get back to you.

Is my app data secure?

Yes. Your data is fully encrypted in compliance with our privacy policy. We use SSL technology to ensure that all your data is protected. 

Do I need to host my App?

No, nandbox hosts the App for you.

Where will be my app’s data stored? 

nandbox uses an extensive IBM Cloud infrastructure over 6 global locations. 
There is also an option for mega projects to set up their own infrastructure, but it involves different licensing fees, and a different setup cost (with each service/feature used, having at least 1 dedicated server). 
Please contact us if you want to investigate this option further.

Does nandbox support SSL Encryption?

Yes, nandbox applies SSL Encryption over communication channels. We don’t save messages in the server except for the undelivered messages — and even the undelivered messages are kept for a grace period and then deleted.

Bulk Upload

Can I bulk upload data to the app builder?

Yes, you can! You can upload bulk data in groups, channels, events, bookings, and much more!

What is the difference between comma separator and pipe separator in the bulk upload?

Pipe separator allows you to upload your bulk data using TXT format while comma separator uses CSV format.

Your Subscription

Can I change my current plan?

Yes, you can! At any point, you can migrate from one plan to another. Check out all the plans here.

Can I have more than one owner for my app?

You can have multiple admins with different privileges in the app, but you are the sole owner of the app.

Can I change the email address I signed up with?

Yes, you can! Just send us a request from your registered email address along with your contact information and we’ll get back to you.

Booking & Tickets Module

Can I create a booking feature?

Yes, you can! With nandbox app builder, you can create, manage and pitch your event with its GPS location, and with social media sharing options, you can create a booking feature that syncs with Google calendars where users can book appointments and events and get reminded of the date through Google calendar.
Through the ticket validation module, users will be able to validate their booked tickets, and you can also include the ticket redeem module for users to redeem their tickets, for more details, check out the documentation on the booking and tickets module here.

Mobile Store

Can I create a Shopping App using nandbox App Builder?

Yes, you can create a world-class shopping app with multiple mobile stores and reliable payment integrations including Stripe, PayPal, PayTabs, and Accept, click here for the step-by-step guide to creating a mobile store.

What features are included in the mobile store created by nandbox?

Manage your store
Follow payment orders, segment your customers for promotional campaigns, and update your product listings from your nandbox dashboard wherever and whenever you want.
Offer multiple payment options
nandbox App Builder is ready with multiple payment gateways. You only need to drag and drop the payment gateway of your choice, set your credentials, and enjoy tracking your profit.
Deliver Seamless Experience
Include an in-app messenger, broadcasting channels, and build a whole community around your brand. Your customers can share reviews on your products and promote your brand among their friends.

Can I integrate my Shopping App with Stripe?

Yes, you can integrate your Stripe account with your Shopping app instantly, in four steps.

Can I integrate my Shopping App with Paypal?

Yes, you can integrate your Papal account with your Shopping app instantly, by drag-and-drop and simple data insertion.

What is a bundle? 

A bundle is a group of products that are bought together as one product.

What is a product add-on?

This feature allows you to add extra items to a product, think of a pizza as a product and extra olives as the item.

What is a multi-tiered plan?

A multi-tiered plan gives your user to choose from multiple pre-selected items, think of small, medium, and large t-shirt sizes and the user gets to choose their size.

Can I check the information of my received orders?

You check the status of each order made, the date of the transaction, the name of the user who made the order, how much they paid, and the method of payment.

How soon can customers purchase my products once I set up my mobile store?

Once you publish your app, your customers will be able to download the app and buy your products right away.

Page Builder

Can I build a page on my app?

Yes! You can build a customized page on your app that can include an image slider, videos, location, and even your youtube channel and playlists! Click here for the step-by-step guide to creating a page.
You will be able to fully customize the layout of the page by drag-and-drop.


I am getting an untrusted App Developer message when I am trying to manually install a nandbox test app on my android, what should I do?

When you install an APK on an Android device for testing, it will display this message because it is not downloaded from the Google Play Store which is the trusted source for apps. 
It is recommended to upload the APK/bundle on the Google Play Store and install your app, even for testing purposes.

How can I share my App?

Your app will have a unique QR code that will redirect users to download your app from the Google Play Store and the App Store, you can also send a link to the stores.

Can I add an RSS feed to my app?

Yes, you can! You can include the RSS feed reader bot in your app and it will monitor RSS feeds, and send messages when new posts are available.

Can I run a loyalty program for my users?

Yes, you can! With nanbox app builder, you will be able to include a loyalty program to lure your users to collect points in a digital wallet to redeem later with coupons or free products. 

What is the difference between the home menu and the side menu?

The home menu is the page displayed when your users open the app, while the side menu is the page displayed when they click on the 3 dots on the right side of the page.

Can I change the theme of the chat feature?

Yes! You have the option to choose from 6 different themes in the app builder.