Upon its release, many people tried Chat GPT with fun prompts and questions to test its abilities. With the recent release of the Chat GPT4 in March, things are getting more serious. People now know the chatbot’s capabilities and are thinking of ways to implement them. If you’re wondering how governments can utilize a chatbot and if that would have a negative impact, this article is for you.
What is Chat GPT4?
GPT4 is the latest OpenAI installment, released months after its predecessor Chat GPT3.5. Both are chatbots specializing in answering questions and prompts about any field in a human-like manner. The questions can be about anything, whether science, history, entertainment, mathematical equations, or even philosophy, and the bot will give answers. The same applies to the prompts; users can ask the chatbot to do anything as long as the outcome is in text.
For example, the user could ask the bot to plan a trip for them to Italy, debug code, compose music in one genre, or write a poem in the style of Shakespeare.
GPT3.5 VS. GPT4
GPT3.5 and GPT4 have some of the most advanced AI systems. Still, both have limitations, like showing bias and providing false information. GPT4 gives more accurate answers, processes more data in less time, and analyzes images. GPT3.5 is available for free, but GPT4 requires a subscription fee.
How It Works
The Generative Pre-Trained Transformer (GPT) is a deep learning model based on transformer architecture that uses artificial intelligence to generate content from a massive text corpus. Natural language processing is used so that it can comprehend queries.
Potential Use Cases of Chat GPT4 in the Government Sector
So how can we use Chat GPT4 to streamline the workflow in the government sector? Officials had a few uses in mind. Some examples have been tested, while others are hypothetical.
Writing Business Cases
Government officers need to think thoroughly before making an investment. Writing business cases takes time and consideration that could get in the way of picking the right investment at the right time.
Chat GPT can do that for them. All you have to do is send it the name of the technology or program and wait for its (mostly) sound output.
The chatbot can list all the advantages and disadvantages and points of strengths and weaknesses, as well as compare between products.
Grading a Job Position
When hiring personnel, one has to be careful when grading position descriptions because, after all, it’s governmental resources. If you overpay the employee, it will waste resources every month. Otherwise, the employee might be unhappy or dissatisfied.
The process is easy; you provide GPT4 with a grading system or guidelines and some details about the position and wait for an answer. The output will give details about grading and the reasons behind their choices.
Government Customer Service
Some departments are using Chat GPT4 to answer customers’ inquiries, and because of that, customers no longer have to wait a long time to get answers. This is beneficial for both the customers and the government. Citizens can get the answers they want promptly, and the government can learn, through storing the questions, what people ask about, what they need, and how to fulfill those needs.
Governmental websites can also integrate ChatGPT as a virtual assistant to help them navigate or finalize processes.
Moreover, customer service representatives can use Chat GPT to answer email and chat inquiries, saving time. They will have to edit the answers before sending them, but it’s still better than starting from scratch.
Simplifying Government Documents
Sometimes, reciting the rules to government officials doesn’t have the desired effect. All they hear are rules that will make them drowsy, even if it’s their job to know these rules. Using simpler languages can have a better effect. It also applies to answering questions from the public. Understandable language goes a long way to help people grasp an otherwise complex idea, as it can be more persuasive. We recommend anyone using GPT3 or GPT4 do fact-checking because they are prone to hallucinations.
A Real Example of Icelandic Government Using GPT4
ChatGPT, with all its installments, supports widely used languages better than small languages. Icelandic is a small language that could go extinct even in its homeland, which worries the government. They took a few initiatives to preserve it; the newest one is collaborating with OpenAI to conserve the language by programming ChatGPT, GPT3.5, and GPT4 to support it.
GPT3.5 didn’t provide satisfactory answers, whether grammatically, factually, or contextually. However, GPT4 is very promising. The output isn’t always error-free, but they’re working to improve it further.
Why Government Employees Won’t Be Replaced
All things considered, rest assured, government employees are still in demand, despite GPT4 performing similar tasks. For one, the chatbot, as mentioned, is prone to biases. When comparing products, you might lean toward one for any reason. Not to mention that biases can be disastrous in any government-related context.
Secondly, it is prone to hallucinations as well. Sharing or spreading false information is harmful, especially for governments, and one can imagine why.
Thirdly, GPT4 still doesn’t have internet access, and its information could be outdated. The chatbot will miss new regulations and bills.
GPT4, when used in a governmental setting, has a different purpose than replacing jobs. The purpose is to make work less mundane and eliminate repetitive tasks. None of the current existing chatbots can be used without human input and supervision, as things can go bad in multiple ways.
AI-powered chatbots are high on the list of software trends. Another trend is the no-code movement. No-code development means that the developers don’t have to possess any technical knowledge. Basic IT skills will get them as far as they want, creating software and automating tasks. If you’re skeptical about the power of no-code app builders, the one app builder that will make you change your mind is the nandbox native app builder. Try it now!
